Welcome To The Customer Support Portal

Congratulations! Your NICU has made an important decision to choose an exclusive human milk diet (EHMD) in order to meet the nutritional needs of premature infants.

This resource center has been designed to provide you with educational and clinical support in the use of an EHMD.

Weaning and Transitioning

As with all feeding guidelines, appropriate medical judgment should be exercised if any signs of intolerance are observed during the transition, including extending the transition period or resuming the 100% human milk-based diet.


Support Team

Placing an Order

To place an order, send a copy of the purchase order and order details to either of the following methods:

! In this video, current customers share insights on 'How to order and calculate inventory'.

Clinical Support

Our clinical support team is comprised of neonatologists, neonatal nursing leaders, leading registered dietitians that serve as a resource to fellow clinicians for education and support around the growing use of an exclusive human milk diet for extremely premature infants.

Connect with a Neonatologist >>

Clinical Support


Connect with a NICU nurse leader to learn about product and clinical information, by emailing them at NPAC@prolacta.com.

Connect with a neonatal nurse leader >>


Bounce ideas or seek practical information from a NICU dietitian at NAC@prolacta.com.

Connect with a NICU dietitian>>